Manager’s Guidebook on Intranet Redesign Projects
By Maish Nichani | 16 Jul 2011 Categorized under: Intranets
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The intranet manager is one of the most important people in an intranet design project. Usually the effort that goes into such a project is on the same level as that of a major organizational change initiative. It is therefore important that the manager is thoroughly prepared for the journey. If you are managing your first redesign project or are new to intranets or just love intranets then we have the resource to get you started: Manager’s guidebook to intranet design projects.
This 64-page guidebook takes you through eight stages of a typical intranet design project. Each stage has many activities that go under it. We’ve described the activities and included the insights we’ve gathered over the years.

The guidebook is structured so that it is easy to refer to any activity. For example, activities are structured as follows:
- What it is
- Why you need it
- How to do it
- Resources
Did we say it’s free to download? Yes, it is.
We're releasing this work under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License.
We’re doing it in the spirit of the many intranet pioneers who did not hesitate to share their experiences and experiments with the rest of us. Here’s looking at you James Robertson, Martin White, Jane McConnell and Michael Sampson. We know we’ve missed many more, and if you’re one of them, rest assured we have you included.
Downloads
Download the Manager's guidebook to intranet redesign projects (pdf)
History
- v1.33: updated table of contents
- v1.32: formatting changes
- v1.31: corrected the table of contents
- v1.3: updated a few sections and corrected typos
- v1.2: first public release
You can also flip through the document below (click on the image below). You may want to check out the table of contents before downloading the guidebook!

By Patrick Lambe | Jul 18 2011
Bravo!
By Maish Nichani | Jul 19 2011
Thanks Patrick. Yes, it is finally done!
By Yvonne Wong | Jul 20 2011
Hi Maish, thanks for sharing this great book for free!
it’s definitely useful especially for those who are tasked to do intranet projects but lack experience in it. Hurray! 
By Jane McConnell | Jul 21 2011
Thank you Maish for the mention!
And especially thank you for making this work available free of charge. I’m sure a lot of people and organizations will benefit from this.
By Maish Nichani | Jul 23 2011
Thank you for the comments Yvonne and Jane. I do hope people find it useful!
By Max | Jul 24 2011
Thank you! - I will go on enjoying to read this in detail!!! Tanks!
By Erin | Jul 27 2011
Thank you so much for sharing this, what an excellent resource!
By Andrew Wright | Jul 27 2011
Great resource Maish. Thanks for sharing. I’m sure many intranet teams will benefit from it.
By Zeb | Jul 27 2011
Thanks for providing this. Downloaded to the iPad and looking forward to the read.
By Maish Nichani | Jul 27 2011
Max, Erin, Andrew, Zeb: glad you like it. Do give ideas to improve it!
By Kristin | Jul 27 2011
What fabulous karma points for you!! Thanks so much for sharing this very practical and well laid out guide.
By Trish | Jul 27 2011
Thanks Maish, much appreciated!
By Ivy Clark | Jul 27 2011
Well done! Thanks for sharing it. Can’t wait to start reading it
By Nilesh Mehta | Jul 27 2011
Thank you so much for sharing. Excellent work.
By Debbie Shull | Jul 27 2011
Awesome! Thanks so much for making this available.
By Paul | Jul 27 2011
Excellent to find someone willing to share best practice insights like this…..there isnt much in life that is free nowadays! Thank you Maish!
By Conxa Rodà | Jul 27 2011
Thanks for awesome work and sharing!
Nice to see “implement technology” as step 6 and not 1st (as -too usually- people do:))
I’ll include it as web reference for our Postgraduate on Museum Management.
Best
Conxa
@innova2
By Tina | Jul 27 2011
Hey Maish! Thanks! This couldn’t have come at a better time, because just yesterday I had my first discussion on the intranet in my organisation!
Thank you!
By Liek Schoeren | Jul 27 2011
Tnx, nice work!
By Ben Acheampong | Jul 27 2011
Thanks a heap!
By Ria Breuer | Jul 27 2011
Thanks for sharing - excellent stuff!
By Davide | Jul 27 2011
Thank you!
By Lesley Bartholomew | Jul 27 2011
Thank you for sharing. Excellent work!
By Christine | Jul 28 2011
The table of contents alone is helpful! Thanks for sharing.
By Yasmin | Jul 28 2011
I just downloaded a copy and am very grateful that this is available for free. I am launching an Intranet in October on a budget, so I am really looking forward to reading this!
Thank you!!!!
By Barbara Deters | Jul 28 2011
Excellent! Thanks so much for sharing.
By Kate Rezucha | Jul 28 2011
Thanks for sharing for free! I wish I had this 2 years ago, but am glad to have it for the next redesign!
By Matthijs van Engelen | Jul 28 2011
Thanks also for putting your sources & links in de document. Gives opportunity to do some more research.
By David Romanis | Jul 28 2011
Worth every penny
Thanks for sharing - this is a great read.
By Jo Grant | Jul 29 2011
Thanks Maish. I really like the idea of a project blog. That concept could be applied to just about every project!
By HWA | Aug 02 2011
thx…
By john bazley | Aug 02 2011
Excellent, looks very useful. Many thanks.
By Mel | Aug 03 2011
Nice, but i would rather be outsourcing.
By Michael Pritchard | Aug 04 2011
What an outstanding resource, and especially valuable to me right now.
Thank you Maish!
By Eelko | Aug 04 2011
Useful, thanks.
By Pam | Aug 04 2011
Thank you for making this available. It looks very useful!
By Stephen | Aug 12 2011
Thank you for making this available. Very useful guide
By Brenda | Aug 14 2011
Thanks for being so generous and sharing free! Look forward to reading it.
By Jacquie | Aug 15 2011
Thanks for sharing this - I’m sure it is going to be very useful
By PokerGosh | Aug 15 2011
Really helpful..
Thankz…
By Annette | Aug 16 2011
Maish,this is really invaluable. Thanks for having the generosity of spirit to share. Whilst some of us may be able to outsource to other people/agencies, we should know what we’re talking about, and this is a great resource!
By Maish Nichani | Aug 16 2011
Thanks to all who’ve taken the time to comment here. The acknowledgement has truly humbled me. I’m glad that so many find this a useful resource. Thanks once again.
By Prakash Katariya | Aug 18 2011
Well done and thank you.
By William Teo | Aug 24 2011
Congrats! Hope this becomes a classic.