Using Lego models in user research - a case study

06 December 2016

We know that playing with Lego bricks can unleash creativity. But can it also help customer service officers look for ways to solve thorny issues? We had an opportunity to find out.

Unleash the power of content types

19 October 2015

Content types are the building blocks of a sound content strategy. Along with editorial strategy and workflows they present a toolbox for organisations to better manage their communications.

Move data tables in PDF to the web

28 November 2014

A simple way to move data tables stuck in PDF files to the web so that users can easily browse and search for specific information.

Give users instant answers with web calculators

14 August 2014

Instead of throwing content at your users and making them figure things out, why not give them answers instead. Introducing a free framework to build web calculators that offer instant answers based on user input.

Improving the reading experience with content patterns

09 April 2014

People read on the web to get informed, educated, entertained or just to get stuff done. The reading experience plays an important part in how readers meet their objectives. Many design factors affect the reading experience on the web. We’re calling these content patterns. In this article we describe 29 content patterns that we’ve used in our projects.

A 4-view approach to content modelling

04 December 2013

Content modelling helps us define content types and the relationships between them. Content modelling can be seen as an approach to delivering business value. In this article we present four views to content modelling that can help you better discover and define content models.

Defining content publishing workflows

21 November 2013

A content publishing workflow defines how content gets published. This article describes an approach to identify and define content publishing workflows.

Metadata collection strategies

14 May 2013

In this article we share strategies to collect metadata that lower the reliance on people in supplying metadata. We cannot completely remove people from the equation but we can prevent them from doing additional work, and focus the role of people on the value added metadata that machines and environment cannot automatically supply.

The curse of enterprise search and how to break it

14 May 2013

Investment in enterprise search technology is usually high. Businesses expect the technology to work like magic that instantly frees them from findability woes. This is the curse of enterprise search. In this article we share the thinking that can help break this curse and open the doors to true findability and effective search experiences.

10 document management principles for intranet users

28 April 2013

In this article we cover 10 document management principles such as Versioning, Check-in Check-out, Templates and Workflow to can help better manage and share documents and increase productivity!

The Job-To-Be-Done Theory for designers

06 November 2012

In this article we describe an approach—The Job-To-Be-Done-Theory—that has attracted a lot of attention from the likes of Clayton Christensen and outline what designers can learn from it.

Living with Miss Content

28 August 2012

In this short and light article we describe how to think about content is all its complicated glory by comparing it with living with a new partner!

Checklist manifesto, the lean way

27 January 2012

In The Checklist Manifesto, author Atul Gawande describes the design of the surgery checklist. In this article I show how this story is actually a wonderful Lean Startup story!

Designing collections for the web

28 February 2010

In this article we explore collections on the web look into design considerations that will make them more usable and effective.

The culture of collaboration and what it means for your intranet

21 December 2009

In this article we discuss collaboration on the intranet. We find that different types of collaboration exist depending on the culture of the organisation. Knowing what works under which situations becomes an important design consideration.

Intranet governance cycle

21 September 2009

In this article we offer a system view of intranet governance. It is based on a simple strategy that can be applied across different areas. The areas that I've covered are: information organisation, publishing, collaboration and applications.

Reviewing intranet-based collaboration setups

04 April 2009

The ability to form groups and collaborate on the intranet is key to making the intranet a place for ‘doing work’. A well-planned collaboration setup allows staff to use the setup easily and effectively.

In this article we outline 7 heuristics that can help review existing collaboration setups in organisations.

Planning and coordinating content migrations

26 August 2008

In this article, we’ll define problematic phase of content migration and describe plan that we’ve been experimenting with at PebbleRoad to help clients navigate this phase.

Designing the online newsroom

12 August 2008

In this article, we argue that the newsroom should be more than just a place for press releases. It can be an important hub of information for a range of audiences.

Planning and sustaining wiki-based collaboration projects

09 November 2007

Many organisations are experimenting with wiki-based collaboration projects. But only a small percentage of these projects make it past the initial excitement or pilot phase. One of the reasons for the drop-off is that there’s not enough thought given to them other than deciding which wiki product to install. This article presents a framework that can help groups wanting to use wikis for internal projects better plan and sustain their collaboration efforts.

Intranet governance guide

17 June 2007

Getting an intranet is just a start, keeping it going is what matters most. Long term benefits and efficiencies can only be realised when the intranet is responsive to the needs and requirements of business and staff. This guide gives pointers to creating a governance structure that can help sustain and manage the intranet for the long term.

Improving the user experience with in-page navigation

08 March 2007

In-page navigation techniques are used to layout web content on a page. When used properly they improve the user experience. But when misused they just add to the anxiety. This article chalks out the different in-page navigation options available to us and offers some tips on using them effectively.

Using wikis on the intranet: The British Council case study

22 June 2006

Wikis are increasingly being used on the intranet to help in collaboration around shared work. However, many case studies only briefly cover the actual work practices that successfully accommodate wikis; the focus is still on the overall reactions of the managers and staff on their use. In this article, I describe how wikis are used in the Singapore branch of the British Council and highlight the characteristics of the work practices that accommodate them.