Making strategic change possible

design thinking journey mapping

There’s hope yet for design thinking — if we do it right

Design
Transformation
Strategy
a
A group of workers discuss business processes in the office

A human-centred approach to Business Process Reengineering

Culture
Design
Transformation
a
A mother helps her son get ready for school.

How a website revamp led to sustainable digital transformation at the Education Ministry

Design
Research
Strategy
Transformation
a
Making the law accessible with a user-first approach

Making the law accessible with a user-first design approach

Design
Transformation
Content
a
A healthcare professional conversing with an elderly couple

Creating a seamless care experience for Singapore's ageing population

Research
Strategy
a
Scrabble pieces forming the words "Work from Home"

Identifying critical leadership skills to thrive in a post-pandemic world

Strategy
Leadership
Intelligent Automation
Culture
Content
a
An agile windsurfer on the water

Helping a non-profit embrace an agile mindset and do more with less

Transformation
Development
a
A barbed wired fence deterring intruders

Overcoming an organisation’s immune system through design

Strategy
Transformation
Design
a
Graphic novel

Kickstarting culture change with comics

Transformation
a
A group of young employees in a discussion

Reshaping workforce capabilities for future agile innovation

Research
Strategy
Transformation
a
A woman using a mobile phone and laptop for banking

Saving over $1m dollars for a bank by setting up their self-help centre

Strategy
Design
Content
a
A person using a mobile phone

Helping a struggling telco reconnect with its customers

Strategy
Transformation
a
A person interacting with a digital dashboard on a tablet

Instilling a data-driven mindset to drive digital transformation

Strategy
Transformation
a

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