Making strategic change possible

design thinking journey mapping

There’s hope yet for design thinking — if we do it right

Design

Transformation

Strategy

A group of workers discuss business processes in the office

A human-centred approach to Business Process Reengineering

Culture

Design

Transformation

A mother helps her son get ready for school.

How a website revamp led to sustainable digital transformation at the Education Ministry

Design

Research

Strategy

Transformation

Making the law accessible with a user-first approach

Making the law accessible with a user-first design approach

Design

Transformation

Content

A healthcare professional conversing with an elderly couple

Creating a seamless care experience for Singapore's ageing population

Research

Strategy

Scrabble pieces forming the words "Work from Home"

Identifying critical leadership skills to thrive in a post-pandemic world

Strategy

Leadership

Intelligent Automation

Culture

Content

An agile windsurfer on the water

Helping a non-profit embrace an agile mindset and do more with less

Transformation

Development

A barbed wired fence deterring intruders

Overcoming an organisation’s immune system through design

Strategy

Transformation

Design

Graphic novel

Kickstarting culture change with comics

Transformation

A group of young employees in a discussion

Reshaping workforce capabilities for future agile innovation

Research

Strategy

Transformation

A woman using a mobile phone and laptop for banking

Saving over $1m dollars for a bank by setting up their self-help centre

Strategy

Design

Content

A person using a mobile phone

Helping a struggling telco reconnect with its customers

Strategy

Transformation

A person interacting with a digital dashboard on a tablet

Instilling a data-driven mindset to drive digital transformation

Strategy

Transformation